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Support & Accommodation

IDVA

Independent Domestic Violence Advisors

Our Independent Domestic Violence Advisor (IDVA) service provides support to high risk victims and survivors of domestic abuse in Liverpool. This service offers a range of assistance, including safety planning, crisis intervention, home security applications, emotional and practical support, court support and advocacy. Additionally, IDVA’s represent victims at Multi-Agency Risk Assessment Conferences (MARAC) to ensure a coordinated response to their needs.

  • Independent support
    Our experienced IDVAs offer practical and emotional support that puts the person’s needs at the centre. We are independent from other organisations and always focus on the safety, wellbeing and rights of the individual. 
  • Specialist knowledge
    We understand the systems that victim-survivors may come into contact with, including housing, health, police, and the courts. We can explain how these systems work and support people to access them in a way that feels right for them. 
  • Trauma-informed approach
    We recognise the impact of trauma and work in a way that is sensitive, respectful and empowering, helping to avoid re-traumatisation. 
  • Safe accommodation 
    We can help individuals explore their options for safe accommodation. This might include accessing specialist refuges or other forms of suitable accommodation. In some cases, we can support people to stay in their own homes safely through schemes like Sanctuary, which provide     additional security measures.     
  • Working together 
    Where     appropriate, we work alongside other professionals – including the police, health services, and social care – to make sure the victim’s voice is heard and their needs are taken seriously.     
  • Whole-person support
    Everyone’s situation is different. We take time to understand each person’s unique needs, strengths and experiences to offer tailored support that helps them move forward. 

Need support?

If you or someone you know is experiencing domestic abuse, you're not alone – help is available.
We provide confidential support, advice and information to anyone affected by domestic abuse. That includes victims and survivors, as well as friends, family members, colleagues and employers who are concerned about someone’s safety.

In an emergency

If you are in immediate danger, call 999

If you’re unable to speak, you can still get help by using the Silent Solution system:

Dial 999 from a mobile phone

When prompted press 55
This lets the operator know you need emergency help without speaking.

Additional support

You can also contact the following national helplines for support and advice:

For women – Refuge 24-hour National Domestic Abuse Helpline: 0808 2000 247 www.nationaldahelpline.org.uk

For men – Respect Men’s Advice Line: 01823 334 244 www.mensadviceline.org.uk

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We Help?

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