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Local Solutions Online Privacy Notice

This is the online privacy notice of Local Solutions.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our websites (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

This privacy statement covers the following websites:;; and  

This Privacy Notice is set out in the following sections:










10. Changes to this notice and your duty to inform us of changes



What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter; contact us through the website by completing a contact form; make a donation to our work or make an online booking for the Shopmobility or Liverpool Watersports Centre.

You must read this privacy notice together with the privacy notice of the Local Solutions’ service you are accessing so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

Local Solutions is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice). Our contact details are Local Solutions, Suite A, 1st Floor, Building 2000, Vortex Court, Enterprise Way, Liverpool L13 1FB; 0151 709 0990;  For all data matters contact Local Solutions’ Data Protection Officer: Ursula Harrison; 0151 7090990; or

Third-party links outside of our control

This website includes links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.  The following are the links to the privacy policies of the third party’s we have carefully selected to use:



Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows.

·         Identity Data includes First and Last Name.

·         Contact Data includes Email address, telephone numbers and home addresses.

·         Technical Data includes IP Address, Browser Type and Version; Location; Operating System and Platform

·         Usage Data includes information about how you use our website.

·         Marketing and Communications Data includes your preferences in receiving marketing from us

·         Information you provide when applying for employment – Please refer to the CVMinder privacy policy.

·         Financial details – These are collected by our third-party providers: JRNI (Shopmobility bookings); Webticket manager (Liverpool Watersports Centre bookings); JustGiving (online donations).  These details are not shared with Local Solutions.  Please check their privacy policy for how this data is handled (Links above)

·         Health Details – These are collected by our third – party providers Webticket manager (Liverpool Watersports Centre Bookings). Please check their privacy notice for how this data is handled. (Links above).

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and if you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


We use different methods to collect data from and about you including through:

·        Contact forms on the website

·        Newsletter sign up form on the website

·        Booking forms for services using our third-party providers (Webticket Master and JRNI)

·        Job application form on the website

·        Site visitation tracking, using Google Analytics – Although this records data such as your geographical location, device, internet browser and your operating system, none of this information personally identifies you to us. Google does not grant us access to your IP address although Google does collect this.  Please refer to Google’s privacy[HU1]  policy.



We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

·        Consent – this means that you have freely given your consent for a specific purpose.


·        Performance of Contract – this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.


·        Legitimate Interest this means the interest of our business in conducting, managing and delivering our services, enabling us to give you the best service/product and the most secure experience.


·        Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.



We have set out below, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.



Type of data

Lawful basis for processing including basis of legitimate interest

Contact form on the website completed to go to one of our services

(a) Identity

(b) Contact

Performance of a contract with you – So that we can contact you in relation to your enquiry

Consent – By completing the form and providing your contact details we are assuming your consent.

Sign up for newsletter

a)    Identify

b)    Contact

Performance of contract with you – So that we can use the information to send newsletters

Consent – By completing the form and providing your contact details we are assuming your consent.

Making a booking for Shopmobility

a)    Identity

b)    Contact

c)     Financial

Performance of a contract with you – so that you can book and pay for equipment


Making a booking for Watersports centre

a)    Identify

b)    Contact

c)     Financial

d)    Health

e)    Age

f)     Disability

Performance of a contract – so that you can book and pay for services and appropriate safety measures can be put in place.

Applying for a job

a)    Identity

b)    Contact

c)     Criminal Convictions

d)    Age

e)    Race or Ethnicity

f)     Sexual Orientation

g)    Gender

h)    Religious Belief

i)      Disability and health

Please see the CVMinder privacy policy.

Site Visitation Tracking

a) Geographical location

b) IP Address

Legitimate Interest – We use this data to understand the number of people using our site and how they are using it, to improve people’s user journeys.   Google does not give us access to your IP Address.


Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into third party websites or by following the opt-out links on any marketing messages.

Cookies – Site Visitation Policy

Like most websites, this site uses Google Analytics to track user interaction.  You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Please see Google’s Privacy Policy.

Change of purpose

This privacy notice relates to how we collect your data on our websites.  If you engage with one of our services, your data will be collected and handled in accordance with that service’s privacy policy.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, where this is required or permitted by law.


This privacy notice relates to how we collect your data on our websites.  We do not share this with any third parties.


Many of our external third-party providers are based outside of the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.  However they have ensured that this is compliant with the EU-US privacy shield framework.  Please review the privacy statements of our third-party providers for more information.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

The ‘’, ‘,’ ‘’ and ‘ websites are hosted by Blue Whale Media, You can find information about Blue Whale Media privacy policies and practices at

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of being notified of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

·         The right to request a copy of the personal data which we hold about you;

·         The right to request that we correct any personal data if it is found to be inaccurate or out of date;

·         The right to request your personal data is erased where it is no longer necessary to retain such data;

·         The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;

·         The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);

·         The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

·         The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, contact Local Solutions’ Data Protection Officer: Ursula Harrison; 0151 7090990;

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Changes to this notice and your duty to inform us of changes

This version was last updated on 18/7/23

11. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact Local Solutions’ Data Protection Officer: Ursula Harrison; 0151 7090990;

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.



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