Local Solutions Online Privacy Notice
This is the online privacy notice of Local Solutions.
We respect your privacy and are determined to protect your
personal data. The purpose of this privacy notice is to inform you as to how we
look after your personal data when you visit our websites (regardless of where
you visit it from). We’ll also tell you about your privacy rights and how the
data protection law protects you.
This privacy statement covers the following websites: www.localsolutions.org.uk; www.liverpoolwatersports.org.uk;
www.mytime4carers.co.uk and www.aimsprojects.org.uk
This Privacy Notice is set out in the following sections:
1. WHO WE ARE AND IMPORTANT
INFORMATION
2. THE PERSONAL
DATA WE COLLECT ABOUT YOU
3. HOW WE
COLLECT YOUR PERSONAL DATA
4. HOW WE USE
YOUR PERSONAL DATA
5. WHO WE SHARE YOUR
PERSONAL DATA WITH
6. INTERNATIONAL
TRANSFERS
7. DATA SECURITY
8. DATA
RETENTION
9. YOUR LEGAL
RIGHTS
10. Changes to this notice and your duty to
inform us of changes
11. QUERIES, REQUESTS OR CONCERNS
1. WHO WE ARE AND IMPORTANT INFORMATION
What is the
purpose of this privacy notice?
This privacy notice aims to give you information on how we
collect and process your personal data through your use of this website,
including any data you may provide through this website when you sign up to our
newsletter; contact us through the website by completing a contact form; make a
donation to our work or make an online booking for the Shopmobility or
Liverpool Watersports Centre.
You must read this privacy notice together with the privacy notice
of the Local Solutions’ service you are accessing so that you are fully aware
of how and why we are using your data. This privacy notice supplements the
other notices and is not intended to override them.
Data controller(s)
Local Solutions is the controller and responsible for your
personal data (collectively referred to as “we”, “us” or
“our” in this privacy notice). Our contact details are Local
Solutions, Suite A, 1st Floor, Building 2000, Vortex Court, Enterprise Way,
Liverpool L13 1FB; 0151 709 0990; info@localsolutions.org.uk For all data matters contact Local Solutions’
Data Protection Officer: Ursula Harrison; 0151 7090990; or DPO@localsolutions.org.uk.
Third-party links
outside of our control
This website includes links to third-party websites,
plug-ins and applications. Clicking on those links or enabling those
connections may allow third parties to collect or share data about you. We do
not control these third-party websites and are not responsible for their privacy
statements.
When you leave our website, we encourage you to read the
privacy notice of every website you visit.
The following are the links to the privacy policies of the third party’s
we have carefully selected to use:
2. THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any
information about an individual from which that person can be identified. You
can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of
personal data about you which we have grouped together follows.
·
Identity Data includes First and
Last Name.
·
Contact Data includes Email address,
telephone numbers and home addresses.
·
Technical Data includes IP Address,
Browser Type and Version; Location; Operating System and Platform
·
Usage Data includes information about how
you use our website.
·
Marketing and Communications Data includes
your preferences in receiving marketing from us
·
Information you provide when applying for
employment – Please refer to the CVMinder privacy policy.
·
Financial details – These are collected
by our third-party providers: JRNI (Shopmobility bookings); Webticket manager (Liverpool
Watersports Centre bookings); JustGiving (online donations). These details are not shared with Local
Solutions. Please check their privacy
policy for how this data is handled (Links above)
·
Health
Details – These are collected by our third – party providers Webticket
manager (Liverpool Watersports Centre Bookings). Please check their privacy
notice for how this data is handled. (Links above).
If you fail to
provide personal data
Where we need to collect your personal data by law, or under
the terms of a contract we have with you and if you fail to provide that data
when requested, we may not be able to perform the contract we have or are
trying to enter into with you (for example, to provide you with goods or
services). In this case, we may have to cancel a product or service you have
with us but we will notify you if this is the case at the time.
3. HOW WE COLLECT YOUR PERSONAL DATA
We use different methods to collect data from and about you
including through:
·
Contact forms on the website
·
Newsletter sign up form on the website
·
Booking forms for services using our third-party
providers (Webticket Master and JRNI)
·
Job application form on the website
·
Site visitation tracking, using Google Analytics
– Although this records data such as your geographical location, device,
internet browser and your operating system, none of this information personally
identifies you to us. Google does not grant us access to your IP address
although Google does collect this. Please
refer to Google’s privacy[HU1]
policy.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us
to. Most commonly, we will use your personal data in the following
circumstances:
·
Consent – this means that you have freely
given your consent for a specific purpose.
·
Performance of Contract – this means processing your data
where it is necessary for the performance of a contract to which you are a
party or to take steps at your request before entering into such a contract.
·
Legitimate Interest this means the
interest of our business in conducting, managing and delivering our services,
enabling us to give you the best service/product and the most secure
experience.
·
Comply with a legal or regulatory obligation this
means processing your personal data where it is necessary for compliance with a
legal or regulatory obligation that we are subject to.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, a description of all the ways we plan
to use your personal data, with the legal bases we rely on to do so.
|
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of
legitimate interest |
|
Contact form on the website completed to go to one of our
services |
(a) Identity (b) Contact |
Performance of a contract with you – So that we can
contact you in relation to your enquiry Consent – By completing the form and providing your
contact details we are assuming your consent. |
|
Sign up for newsletter |
a)
Identify b)
Contact |
Performance of contract with you – So that we can use the
information to send newsletters Consent – By completing the form and providing your
contact details we are assuming your consent. |
|
Making a booking for Shopmobility |
a)
Identity b)
Contact c)
Financial |
Performance of a contract with you – so that you can book
and pay for equipment |
|
Making a booking for Watersports centre |
a)
Identify b)
Contact c)
Financial d)
Health e)
Age f)
Disability |
Performance of a contract – so that you can book and pay
for services and appropriate safety measures can be put in place. |
|
Applying for a job |
a)
Identity b)
Contact c)
Criminal Convictions d)
Age e)
Race or Ethnicity f)
Sexual Orientation g)
Gender h)
Religious Belief i)
Disability and health |
Please see the CVMinder privacy policy. |
|
Site Visitation Tracking |
a) Geographical location b) IP Address |
Legitimate Interest – We use this data to understand the
number of people using our site and how they are using it, to improve
people’s user journeys. Google does
not give us access to your IP Address. |
Opting out
You can ask us or third parties to stop sending you
marketing messages at any time by logging into third party websites or by
following the opt-out links on any marketing messages.
Cookies – Site Visitation Policy
Like most websites, this site uses Google Analytics to track
user interaction. You can set your
browser to refuse all or some browser cookies, or to alert you when websites
set or access cookies. If you disable or refuse cookies, please note that some
parts of this website may become inaccessible or not function properly. Please
see Google’s Privacy
Policy.
Change of purpose
This privacy notice relates to how we collect your data on
our websites. If you engage with one of
our services, your data will be collected and handled in accordance with that
service’s privacy policy.
If we need to use your personal data for an unrelated
purpose, we will notify you and we will explain the legal basis which allows us
to do so.
Please note that we may process your personal data without
your knowledge or consent, where this is required or permitted by law.
5. WHO WE SHARE YOUR PERSONAL DATA WITH
This privacy notice relates to how we collect your data on
our websites. We do not share this with
any third parties.
6. INTERNATIONAL TRANSFERS
Many of our external third-party providers are based outside
of the European Economic Area (EEA) so their processing of your personal data
will involve a transfer of data outside the EEA. However they have ensured that this is
compliant with the EU-US privacy shield framework. Please review the privacy statements of our third-party
providers for more information.
7. DATA SECURITY
We have put in place appropriate security measures to
prevent your personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access to your
personal data to those employees, agents, contractors and other third parties
who have a business need to know. They will only process your personal data on
our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected
personal data breach and will notify you and any applicable regulator of a
breach where we are legally required to do so.
The
‘Localsolutions.org.uk’, ‘liverpoolwatersports.org.uk,’ ‘mytime4carers.co.uk’
and ‘aimsprojects.org.uk websites are hosted by Blue Whale Media, You can find
information about Blue Whale Media privacy policies and practices at https://www.bluewhalemedia.co.uk/policies/
We
will report any unlawful data breach of this website’s database or the
database(s) of any of our third party data processors to any and all relevant
persons and authorities within 72 hours of being notified of the breach if it
is apparent that personal data stored in an identifiable manner has been
stolen.
8. DATA RETENTION
We will only retain your personal data for as long as
necessary to fulfil the purposes we collected it for.
In some circumstances you can ask us to delete your data:
see Your legal rights below for further information.
In some circumstances we may anonymise your personal data
(so that it can no longer be associated with you) for research or statistical
purposes in which case we may use this information indefinitely without further
notice to you.
9. YOUR LEGAL RIGHTS
Unless
subject to an exemption under the data protection laws, you have the following
rights with respect to your personal data:
·
The right to
request a copy of the personal data which we hold about you;
·
The right to
request that we correct any personal data if it is found to be inaccurate or
out of date;
·
The right to
request your personal data is erased where it is no longer necessary to retain
such data;
·
The right to
withdraw your consent to the processing at any time, where consent was the
lawful basis for processing your data;
·
The right to
request that we provide you with your personal data and where possible, to
transmit that data directly to another data controller, (known as the right to
data portability), where applicable i.e. where our processing is based on
consent or is necessary for the performance of our contract with you or where
we process your data by automated means);
·
The right, where
there is a dispute in relation to the accuracy or processing of your personal
data, to request a restriction is placed on further processing;
·
The right to object to our processing of
personal data, where applicable i.e. where processing is based on our
legitimate interests (or in performance of a task in the public
interest/exercise of official authority); direct marketing or processing for
the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, contact
Local Solutions’ Data Protection Officer: Ursula Harrison; 0151 7090990; DPO@localsolutions.org.uk.
No fee required –
with some exceptions
You will not have to pay a fee to access your personal data
(or to exercise any of the other rights). However, we may charge a reasonable admin
fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these
circumstances.
What we may need
from you
We may need to request specific information from you to help
us confirm your identity and ensure your right to access your personal data (or
to exercise any of your other rights). This is a security measure to ensure
that personal data is not disclosed to any person who has no right to receive
it. We may also contact you to ask you for further information in relation to
your request to speed up our response.
Time limit to
respond
We try to respond to all legitimate requests within one
month. Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this case, we
will notify you and keep you updated.
10. Changes to this notice and your duty to
inform us of changes
This version was last
updated on 18/7/23
11. Queries, requests or concerns
To exercise all relevant rights, queries or complaints in
relation to this policy or any other data protection matter between you and us,
please in the first instance contact Local Solutions’ Data Protection Officer:
Ursula Harrison; 0151 7090990; DPO@localsolutions.org.uk.
If this does not resolve your complaint to your
satisfaction, you have the right to lodge a complaint with the Information Commissioners Office
on 03031231113 or via email https://ico.org.uk/global/contact-us/email/
or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF, England, UK.
